RN Director of Surgical Services

General Summary:

Responsible for overall administration of the clinical areas in Surgical Services.

Essential Duties:

1. Quality and Safety – sits on and/or supports all initiatives of the Quality and Safety Committee. Responsible for ensuring a positive culture of safety. Participates in all departmental process improvements and serious safety event action planning.

2. Patient Experience – sits on and/or supports all initiatives of the Patient Experience and Innovation Committee. Ensures a positive experience for all customers including, but not limited to patients, families, visitors, surgeons, staff and vendors. Supports all Patient Family Centered Care/Moonshot initiatives.

3. Finance and Growth – sits on and/or supports all initiatives of the Finance, Operations and Strategic Growth Committees. Participates in and supports VAT initiatives. Fiscally responsible for team performance, development and oversight of capital and expense budgets. Manages productivity measures effectively. Works directly with Operating Room Clinical Director to ensure safe and efficient operations.

4. Regulatory Compliance – follows AORN, ASPAN, SGNA, AAMI, TJC and Magnet standards.

5. Effective Engagement Skills – performs daily rounding interacting with staff, surgeons, patients, families and visitors. Directs recruitment, screening, hiring, performance plans and terminations. Coaches, mentors and facilitates team to achieve targets of success. Works with multiple team members with diverse backgrounds and experience to align around Mission and goals of the organization. Skilled with managing conflict effectively.

6. Leadership – demonstrates support for the Mission and goals of the organization in speech and actions. Excellent written and verbal communication skills. Confident presentation skills to address at staff and executive level. Effective problem solving skills, crucial conversation experience and intrinsic coaching ability essential. Computer experience essential.

7. Performs other duties as assigned. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

Standard Qualifications:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Supports the Patient and Family-Centered Care (PFCC) model: 

  • Treats individuals with dignity and respect
  • Shares complete and unbiased information with patients and their families
  • Encourages and supports patient and family participation in their care 
  • Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience. 

 3. Supports and contributes towards the BH culture:

 Brings best self to work each day

  • Is highly engaged 
  • Reflects a team oriented approach 
  • Strives for excellence 
  • Treats patients, families, and co-workers with compassionate, extraordinary care every day  

4. Supports and contributes towards the BH Just Culture Environment:

 Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening. 

  • Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission. 

 

5. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

6. Supports and adheres to all Beaumont Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

7. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

8. Supports and participates in a collaborative team oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

9. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

10. Completes all required compliance standards that may be department specific and/or identified by the organization.

11. Maintains current licensure, registration and/or certification, as applicable, at all times.

Standard Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training: Master's degree in related area.

B. Work Experience: 5-10 years of experience in Surgical Services with at least 3 years in a management role.

C. Certification, Licensure, Registration: State of Michigan RN licensure.

D. Other Qualifications: Relevant certification and MSN or related degree preferred.